Professional technical support with more than 2 years experiences , i have 3 years experience with sales stuff during studding , meanwhile this period i held position IT help-desk ..
Summary
Work Experience
Dar Elasha3a
Sales manager
March 2017 - August 2019
The link between the company and customers by working with my team at the same period i held IT help-desk position dealt with printer connectives ,windows and operating system ,file system and had background about remote desktop and active directory
Telecom Egypt
Technical Support
August 2019 - Now
Troubleshot technical issues for WE customers and i can handle option back "mail & domain" and Non-technical too ,during this period i had 2 tasks as a wizard training the new comers at "OJT" on job training
Skills
customer service skills
customer service analysis
collaboration
team player
communication skills
creativity at problem solving
Education
Faculty of Computer and Information System
Information Technology "IT" department
2014 - 2019
I studied CCNA routing and switching basics , MCSA basics ,operating Sys and Data analysis basics
Languages
English:
Very Good
Arabic:
Mother Tongue
Achievements
Trust lap
https://www.facebook.com/M3ml.Elseqaa
At 2019 A medical analysis and blood research laboratory has been established
Trust Center
https://www.facebook.com/samir.anwar.731572
At 2020 A medical clinics center has been established with group of consultant doctors to help in light of the pandemic