Seeking a job in a reputable company where my background and my experience can be well utilized.
Marital status
Married
Residence
Cairo, Egypt
Birthdate
2-8-1993
Nationality
Egyptian
Sara Abdelkhaleq
Job Seeker
Summary
Work Experience
X-Mart
Customer Support Specialist
November 2021 - Now
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Fetchr
Account Manager Assistant (Client Support Coordinator)
March 2021 - October 2021
- Being responsible for deliveries for the shipment and documents.
- Processing and providing accurate invoices to clients based on sales orders, and doing the performance reports for the clients.
- Working closely with the Clients to ensure the completeness of our rule
- Monitoring goods received and goods issued.
- Handling other duties and responsibilities as assigned by management.
- Resolve problems concerning transportation, logistics systems.
Fetchr
Back Office
May 2019 - March 2021
- Providing product and service information and resolving product and service problems through different LOBs including calls , chats , and emails.
- Handling escalations.
- Connecting internal departments.
- Working on urgent emergency orders.
Fetchr
Outbound Agent
March 2017 - May 2019
- Handling inbound calls regarding customer’s inquires related to business needs.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Identify and escalate priority issues Route calls to appropriate resource.
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.
- Complete call logs.
Orange
Technical Support Agent - DSL
April 2015 - March 2016
- To provide a professional first technical point of contact for the customer.
- Document all troubleshooting and a case management actions via the electronic case management system.
- Provide updates as needed to the customer in order to meet performance objectives.
Skills
Personal Skills
Good communication written and oral skills
Excellent conceptual and analytical skills
Effective interpersonal skills
Problem solver
Software Skills
I can use Word, Excel and power point with proficiency
Education
Faculty Of Agricultural - Cairo University
2011 - 2015