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Summary

A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.

Now looking for a suitable position with an ambitious & exciting company.

Work Experience

Lemon Tree Hotel

Hotel Manager

January 2024 - Now

Managed daily hotel operations to ensure high-quality guest experiences

  • Improved service standards and increased customer satisfaction by 20%

  • Led and trained staff to enhance efficiency and hospitality practices

  • Oversaw budgeting and revenue growth, boosting annual profits

Lemon Tree Hotel

Reception

March 2023 - November 2023

Receiving visitors and directing them to the relevant departments.Answering phone calls and recording messages.Organizing appointments and meetings.Receiving and distributing mail and documents.Providing necessary administrative support.

Skills

  • Python

    C++

    Front End Development

    Marketing

    Project Management

    Social Media

    Sales

Languages

Language

English: 

Very Good

Language

Arabic: 

Mother Tongue

Education

Fayoum University

Computer Science and Information - Bachelor's Degree in Computer Science and Information

2020 - 2024

Achievements

Project Management Award

I received the "Best Project Manager" award for achieving exceptional results in the Geographic IS, where it was completed 20% ahead of schedule

Head of Reception Team

I was promoted to a leadership position Head of Reception Team for my effective leadership and for motivating the team to achieve the highest performance standards. Exceeding Goals: I exceeded customer service goals by 30%, receiving official commendations from management for my excellence in dealing with visitors.

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