Summary

Dedicated and reliable customer service representative with almost two years of experience in the travel, shipping, and telecommunications fields.  Received an average 98% customer satisfaction, higher than the company average.

Residence

Cairo, Egypt.

Work Experience

Vodafone UK

Customer service advisor

January 2013 - March 2013

  • Handling customer complaints.
  • Recommending potential products and services to suit the customer's needs.
  • Answering phone calls, responding to customer questions and complaints, and walking customers through basic troubleshooting  or setup processes.

Expedia ( Canada)

Travel advisor

September 2018 - April 2019

  • Assist customers with travel reservations, cancellations,  and other travel-related concerns.
  • Respond and resolve inquiries with active listening.
  • Identifying  additional needs and support any upgrades in services.

UPS

Customer Service Representative

October 2020 - June 2021

  • Track and trace shipments.
  • Ensure timely movement and delivery of packages to customers.
  • Handling basic issues and problems, while escalating more complex issues to the appropriate staff.
  • Answering all questions customers have about products and providing pricing information and shipping details.

Skills

  • Communication skills

    Active listening

    Computer and internet skills

    Microsoft office

    Teamwork

    Self motivated

    Customer oriented