- Experienced VIP Account Manager with over 5 years of expertise in customer relationship management, client retention, and operational support.
- Fluent in English (Advanced B2) with a background in intercultural communications.
- Proven ability to maintain long-term client relationships and enhance customer satisfaction through tailored solutions and proactive communication.
- Recognized as a top-performing manager for 6+ months, and promoted to Senior VIP Manager.
- Consistently achieve high customer satisfaction—by the end of 2024, 100 out of 120 VIP clients rated my service as outstanding.
Summary
Years of Experience
5 years
Residence
Minsk, Belarus
Graduation Year
2022
Age
25
Title
Project Manager
Marital Status
Not specified
Birth Date
Not specified
Graduated From
Minsk State Linguistic University
Nationality
Belarusian
Skills
Customer Retention and Engagement
Sales and Upselling Strategies
Strong communication and Negotiation
Data analysis and CRM systems
Problem Solving, Conflict Resolution
HelpDesk, Confluence, Trello, Jira, Google Docs
Education
- MMinsk State Linguistic University - Intercultural Communications
Work Experience
- NNDA
- NNDA
- BBetera
- SSupport Desk Technologies
- SSupport Desk Technologies
- SSupport Desk Technologies
CV Summary
6
Companies
1
Languages