A Computer Science graduate seeking for an opportunity in the field of Application Support and Software Testing.
Years of Experience
3 years
Residence
Pakistan
Graduation Year
2022
Graduated From
IQRA University
Summary
Work Experience
National Foods Limited
Data Science Intern
May 2021 - July 2021
- Worked on Tableau to collect, refine and prepare data for analytics and visualization.
- Used Power BI to develop dashboards and visual reports.
- Worked on Ms Access to develop and analyze large database.
- Wrote SQL queries, normalized database schema and performed performance optimization.
Paysys Labs
Operations Analyst
November 2022 - May 2023
- Worked on Jaspersoft Studio to create client reports. Worked on SSMS and MYSQL to create and edit multiple data queries.
- Created & assigned ticket logs on JIRA. Monitored mobile app, internet banking transactions through SQL queries and back office website.
- Familiar with FLOWHCM environment, RABBITMQ, Nagios server services & slack environment.
- Performed unit testing to ensure the functionality and reliability of the apps.
Leopards Courier
QA & Support Engineer
August 2023 - January 2024
- Collaborating with field staff or users to evaluate or diagnose problems and recommend possible solutions. Investigating user's problems referred by technical support.
- Monitoring program performance to ensure efficient and problem-free operations.
- Taking ownership of customer issues reported and seeing problems to resolution. Visiting department to coordinate & resolve the issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Performed unit testing to ensure the functionality and reliability of the apps.
United Bank Limited
Application Analyst
January 2024 - Now
- Level 1 & 2 technical support for credit card management application, resolving complex issues including fraudulent/unauthorized transactions, credit card issues and etc along with ensuring system availability and performance.
- Collaboration with internal teams and external vendors to troubleshoot and resolve system issues, including transaction processing, authorization failures, and interface errors.
- Monitoring system performance and conducting regular health checks to identify and address potential issues proactively.
- Participation in software upgrades and implementations, coordinating testing and training activities to minimize disruption to business operations.
- Developing and maintaining technical documentation, including troubleshooting guides and knowledge base articles, to facilitate efficient issue resolution.
- Contributed to the continuous improvement of support processes and procedures, implementing automation and efficiency initiatives where possible or required.
- Performing necessary Business As Usual tasks on regular basis to ensure the normal execution of standard functional operations within an organization.
Projects
Income Expense Tracking System - Final Year Project
Reporting and Contribution in Database.
September 2021 - October 2022
- Built a mobile application for tracking income and daily expenses.
- Using Java language for front end and SQL for back end.
- Used Android Studio and VS Code as IDEs.
- Developed home screen and User - Login flows.
- Developed dashboards for income, expenses and savings.
- Developed Graphical User Interface for Users to establish interaction with our Mobile application.
Skills
TOOLS
Linux Fundamentals
Putty
MY SQL
Toad Oracle
SQL Server Management Studio
Python
Java
Problem resolving
Technical Support
Microsoft Office
PAM
Visa File Express Client
MasterCard File Express Client
SFTP
WINSCP
Filezilla
Ticket Logging
Data Analysis
Client Reporting
Functional Tesing
Non Functional Testing
SDLC
STLC
J Meter
PostMan
Web Server Monitoring & Management
Linux Server Monitoring & Management
System Monitoring
Credit Card Management System
Education
IQRA University
Computer Science - Bachelors
2018 - 2022
Aga Khan Higher Secondary School
Computer Science - Intermediate
2016 - 2018
Happy Palace Group of Schools
Computer Science - Matriculation
2016 - 2018