Shatha Alshami

I am a dedicated trainer with a strong background in customer service and telecom. Skilled in coaching, communication, and team development, I focus on empowering individuals to perform at their best and deliver exceptional customer experiences. Passionate about continuous learning, professional growth, and creating a positive impact in every role I take onI am a dedicated trainer with a strong background in customer service and telecom. Skilled in coaching, communication, and team development, I focus on empowering individuals to perform at their best and deliver exceptional customer experiences. Passionate about continuous learning, professional growth, and creating a positive impact in every role I take on.I am a dedicated trainer with a strong background in customer service and telecom. Skilled in coaching, communication, and team development, I focus on empowering individuals to perform at their best and deliver exceptional customer experiences. Passionate about continuous learning, professional growth, and creating a positive impact in every role I take on.A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.