Shefaa Salah El-din - Junior Account Manager - CV

Summary

Digital Marketing Specialist with a degree in Languages and Translation (German). I have experience in customer service, operations, and social app monitoring. I worked in different roles supporting teams, taught German and English, and handled customer support at Noon during the busy White Friday season. Known for strong time management, fast learning, and working well under pressure. I am looking to grow my skills and gain new experience in digital marketing and social media.

Birthdate

March 8th,1999

Residence

Giza, Egypt

Work Experience

Asia Innovations Group (AIG)

Data Entry Administrator & Team Leader

July 2017 - February 2019

Managed data entry and content monitoring in an online application.
Performed administrative tasks and maintained accurate records.
Promoted to Team Leader after one year for strong performance.
Supervised and supported the team to meet daily targets and deadlines.

Neusoft cloud technology

Administrator & Monitor

February 2020 - March 2024

Monitored community activity and applied platform guidelines to keep the environment safe and positive.
Responded quickly to issues, resolved conflicts, and de-escalated tense situations.
Encouraged user engagement and positive interactions.
Reported user feedback and insights to improve app features and policies.
Identified harmful behavior patterns and took appropriate action to protect the platform’s reputation.

Royal baby nursery and Preschool

English/German teacher

July 2020 - October 2020

Planned and delivered engaging lessons in English and German for young children.
Developed age-appropriate educational materials and activities to support language learning.
Helped students build basic vocabulary, conversation skills, and cultural awareness.
Monitored progress and provided individual support to encourage development.

Noon (Yellow Friday Campaign)

Customer Support Agent

November 2022 - January 2023

Delivered real-time customer support via email and chat across the GCC region during peak sales.
Handled questions about orders, deliveries, products, refunds, and website use accurately.
Resolved complaints quickly with clear and professional communication.
Managed high volumes of inquiries under time pressure while maintaining service quality.
Escalated complex cases to relevant teams and ensured timely follow-up.
Supported smooth operations and customer satisfaction during busy sales periods.

Ola Chat (Majlis Social App)

Junior Account Manager

March 2025 - Now

Supported app growth by building strong relationships with agencies, VIP users, and content owners.
Managed customer service and account support via WhatsApp to increase user satisfaction and engagement.
Encouraged user payments and platform loyalty through personalized communication.
Coordinated with internal teams to resolve technical and service issues quickly.
Contributed to achieving the app target by actively supporting user acquisition, retention, and monetization strategies through tailored agency support and data-driven insights.

Education

Misr University for Science and Technology (MUST)

Foreign languages and translation - Bachelor’s Degree

2017 - 2020

Major: German | Minor: English

Courses and Certificates

Digital Marketing Diploma

IMFND

https://www.imfnd.com/

2025

ICDL

ICDL Arabia

Computer Essentials

Online Essentials

Microsoft Office (Exel - Word - ..etc)

Skills

Strong Time Management
Fast Learning
Conflict Resolution & De-escalation
Adaptability
Working Under Pressure
Problem Solving
Communication Skills
Attention to Detail
Organization

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