Driven life-long learning enthusiast seeking company to call home. With 10 years of expert client rapport & relationship building, 6 years of graphic design, 4 years web development, 5 yrs providing career/life coaching, along with a firey passion for innovation I have the diverse yet in depth skill set thats right for your company.
Residence
Phoenix Arizona USA
Years of experience
10
January 2016 - February 2020
content creation - graphic design - customer support - social media management - digital marketing
April 2014 - Now
Provide freelance web development, digital marketing [social media + digital], graphic design, online content services
March 2015 - Now
Provide support, education, and affirmations to guide clients through career goals, dreams, and unabashed self-esteem. Services include personal branding, portfolio/cv creation, illumination of path to success, interview coaching & more
January 2009 - February 2020
11 years building expertise as a front of house worker in the service industry. Fine-tuned skills such as charismatic customer service, gained repeat business by consistently providing exceptional client experience, multitasking, tenacity, client de-escalation
June 2015 - July 2018
Built rapport, educated clients on the process & the services provided, ensured engagement agreement was understood and filled out correctly, strict confidentiality & correct legal jargon, quashed doubts & provided active listening in order to retain escalated clients, built confidence within company, contacted clients for accounting issues & brought delinquent accounts up to date
Web Development / Design
Graphic Design
Digital Marketing
Social Media Manager & Moderator
Investigative Reporting
Technical Writer
Audience Specific Writing
Charismatic & Enthusiastic Tone
Quick to Assimilate
70 WPM Typing
Patience & Empathy
Self-Starter
Expert Computer Skills
Positive & Professional Demeanor
In-Depth Empathy
Monetary Transactions
Persistent
Problem Solving
De-Escalation