Summary

Motivated and dedicated customer service professional with mid-level experience in the telecommunications sector. Proven ability to handle customer inquiries efficiently, resolve issues with empathy, and maintain high satisfaction rates. Possesses strong communication skills, problem-solving abilities, and a team-oriented mindset. Eager to expand knowledge, take on new challenges, and grow within a dynamic and supportive environment. Committed to continuous learning and professional development.

Nationality

Egyption

Age

28

Gender

Female

Skills

  • Soft Skills

    Effective Communication

    Problem Solving

    Active Listening

    Time Management

    Adaptability

    Patience

    Conflict Resolution

    Stress Management

    Positive Attitude

    Empathy

    Attention to Detail

    Customer Focus

    Professionalism

    Accountability

  • Hard Skills

    Call Center Tools

    Call Center Tools

    Microsoft Office Suite (Word, Excel, Outlook)

    Sales & Upselling Techniques

    CRM Systems

Work Experience

  • Etisalat Masr

CV Summary

1
Companies
1
Languages