Motivated and dedicated customer service professional with mid-level experience in the telecommunications sector. Proven ability to handle customer inquiries efficiently, resolve issues with empathy, and maintain high satisfaction rates. Possesses strong communication skills, problem-solving abilities, and a team-oriented mindset. Eager to expand knowledge, take on new challenges, and grow within a dynamic and supportive environment. Committed to continuous learning and professional development.
Summary
Nationality
Egyption
Age
28
Gender
Female
Skills
Soft Skills
Effective Communication
Problem Solving
Active Listening
Time Management
Adaptability
Patience
Conflict Resolution
Stress Management
Positive Attitude
Empathy
Attention to Detail
Customer Focus
Professionalism
Accountability
Hard Skills
Call Center Tools
Call Center Tools
Microsoft Office Suite (Word, Excel, Outlook)
Sales & Upselling Techniques
CRM Systems
Work Experience
- EEtisalat Masr
CV Summary
1
Companies
1
Languages