Valeriia Storozko

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Handling customer complaints with a focus on satisfaction and loyalty, providing effective solutions to resolve conflicts and improve service quality.
• Training and regular mentoring of staff, emphasizing productivity enhancement and improving customer service methods to ensure a high level of service.

• Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
• Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
• Monitoring the quality of work at the car wash, including checking the condition of vehicles after service and ensuring compliance with cleanliness and safety standards.
• Ensuring cleanliness and quality of car services, overseeing adherence to standards and procedures, as well as maintaining good customer relations to increase satisfaction and encourage repeat visits.

Participated in fundraising for Ukraine, working in a team that helped children and those in need. Collaborated with other volunteers to organize fundraisers, ensuring transparency and proper allocation of collected funds. Actively participated in donations, helping organize events to raise funds, while also fostering a positive atmosphere and engagement among participants.