Summary

Hospitality specialist with over five years of experience in a restaurant and cafe, including a supervisor role in high-paced environments

Skilled in leading and motivating teams to deliver exceptional service standards. ProficDynamic hospitality specialist with over five years of experience in the restaurant and café sector, including a supervisory role in high-pressure environments. Proven ability to lead and inspire teams to deliver outstanding service excellence, coupled with strong skills in beverage preparation and daily operational management. Passionate about creating a welcoming and high-quality customer experience, while continually seeking innovative ways to enhance performance and cultivate a positive, results-driven workplace culture.ient in beverage preparation and daily operation management, always ensuring a welcoming and high-quality customer expereience . Continuously seeks opportunities to improve performance and foster a positive, results-oriented workplace

Residence

Lebanon-Jounieh

Graduation Year

5 years

Age

23

Nationality

SYRIAN

Birthdate

Sep 26-2002

Marital status

Single

Work Experience

Al Saa Restaurant

Head Barista

April 2023 - January 2025

  • Preparing and serving- Expertly preparing and serving delicious hot and cold food that exceeds quality standards. Hot and cold food with skill and high quality
  • Creating coffee and beverage menus that cater to customers' preferences - **Expert Preparation and Service:** Impress customers with skillfully crafted hot and cold dishes that exceed quality standards, ensuring each bite is an unforgettable experience.
  • Maintaining cleanliness and organization of the work area and adhering to health and safety standards.

Kitar Cafe

Supervisor

February 2022 - April 2023

  • Tensive Proven experience in leading teams to consistently deliver outstanding customer service in fast-paced and dynamic environments. Experience in managing and guiding teams to ensure exceptional customer service in a dynamic work environment
  • Skilled in organizing daily café operations, including staff scheduling, quality monitoring, and optimizing operational efficiency. Dedicated to creating a positive workplace culture that fosters collaboration and motivates. Demonstrated success in leading teams to consistently achieve outstanding customer service in fast-paced and dynamic environments. Adept at managing and guiding teams to uphold exceptional service standards that enhance customer satisfaction.

Homs Grand Hotel

Hospitality

February 2020 - January 2022

  • Consistently provided outstanding service to hotel guests for two years, going above and beyond to ensure their comfort and satisfaction at every turn.
  • Highly adept at engaging with guests and proactively anticipating their needs, complemented by exceptional and courteous communication skills.
  • Actively involved in room preparation and guest inquiries, ensuring a smooth and enjoyable stay for hotel guests.
  • Consistently provided outstanding service to hotel guests for two years, ensuring their comfort and satisfaction.
  • Skilled in engaging with guests and anticipating their needs with excellent communication.

Skills

  • Teamwork

    problem Solving

    Communication skills

    Time Management

Education

Technical Institute of Tourism and Hotel Sciences

Restaurant Department Diploma

2022 - 2023

ALWADI

Amadeus Certificate in Reservation and Ticketing

2024 - 2025

Languages

Language

Arabic

Mother Tongue

Language

English

Upper-Intermediate