Objective

Motivated and detail-oriented Diploma in Information Technology (DIT) graduate seeking an entry-level position in IT support or system operations. Eager to apply technical skills in hardware troubleshooting, basic networking, and software support in a professional and fast-paced environment.

Work Experience

SAIF Group

IT Manager

May 2023 - May 2025

  • Assisted in basic troubleshooting of software and hardware issues
  • Provided support in system installations, printer setup, and patch management
  • Helped in preparing technical documentation and asset tagging
  • Gained exposure to Office 365 and remote support tools

Education

Allama Iqbal Open University Islamabad

2022 - 2025

  • Key areas: Networking, Operating Systems, Web Development, System Support
  • Final Year Project: “IT Asset Inventory System”

Superior Science & College Chokara

Matriculation

2020 - 2022

Technical Skills

  • Troubleshooting: Hardware diagnostics, software installation, printer setup

    Operating Systems: Windows 7/10/11

    Software: Microsoft Office Suite, Office 365, Acrobat Reader, SAP (basic)

    Typing Speed: 30 WPM

    Remote Support: DameWare, TeamViewer, AnyDesk

Courses and Certificates

Microsoft 365 Fundamentals

Google

Languages

Language

English: Intermediate | Urdu: Fluent | Pashto

Mother Tongue