Temitope Juba

• Develop and execute marketing campaigns for new product launches, events, and other initiatives.
• Manage and monitor social media platforms for brands, including creating and curating content, responding to comments and questions, and monitoring analytics.
• Developed and implemented a social media strategy that increased engagement by 25% over the course of four months.
• Conduct research on target markets and create reports based on findings for presentation to the team.
• Researched and implemented SEO optimized content for social media platforms which led to an increase in website visits, monthly views, and reach by 300%.
• Brainstorm new and creative growth strategies to align with the brands' goals.
• Collaborate with the team in creating copies for marketing campaigns
• Communicate and manage both internal and external customers as well as stakeholders

​

• Retained a high-volume workload within a fast-paced environment. Assisted an average of 500+ customers in any given week and always met performance benchmarks in all areas (speed, accuracy, and volume).
• Provided feedback on the efficiency of the customer service process
• Kept record of customers interactions, comments, and complaints
• Responded to customers' inquiries and complaints via social media and email - earned 95 - 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.

• Stayed up to date with trends and technologies
• Researched and developed contents
• Measured the success of every social media campaign
• Responded to comments and customer queries in a timely manner
• Coordinated design, writing, and editing of print and electronic marketing materials