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Summary

Seeking to join a challenging position that would effectively sharpen my professional skills within the quality specialization and assures positive opportunities where my academic studies, courses, and experience can contribute to the performance of the firm.

Birthdate

28/3/1993

Marital status

Exempted

Marital status

Single

Work Experience

Uber Technologies

Community support representative - Uber Eats

May 2018 - Now

  • Handle customer requests, questions, and complaints quickly with the highest quality on a variety of support channels (phone, email, chat).
  • Communicate quickly and effectively with various levels internally at Uber and externally with users when needed.
  • Perform troubleshoot on all delivery orders and assist to identify and execute various enhancement to all ordering and delivery process.
  • Go the extra mile to engage customers.

beIN media group

Social media specialist and Quality coach - beIN Sports

June 2016 - May 2018

  • Coach the team to enhance the quality scores and performance.
  • Support the team with policy updates, bugs, outages, review response impact.
  • Handle technical and belling complaints, provide accurate, appropriate and complete solutions and alternatives within the time limits and follow up to ensure resolution via mail or social media platforms all over the MENA area.

Teleperformance

Subject matter expert - Du Emirates

January 2015 - June 2016

Support the team with policy updates, bugs, outages, review response impact. Work along with TLs on improving the team's AHT, quality scores and other SLAs. finding opportunities to improve workflow, processes and content management tools. Resolve questions and escalated issues with customers and handle communication issues.

Education

Faculty of Languages, Ain Shams University

German Department,

2010 - 2014

Second language "English".

Languages

Language

Arabic: 

Professional

Language

English: 

Professional

Language

German: 

Very Good

Skills

  • Working individually and in teams. Working under pressure. Self-directed. Leadership and Project Management. Communication skills with the public, Excellent conceptual and analytical skills.

Hobbies

Football, Drawing, Travelling, fashion, watching documentaries.

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