Summary

Patient and optimistic customer service representative with over 2 years of professional experience assisting partner with complex issues. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions. Has been working from home since after probation because of performing well.

Gender

Male

Birthdate

06 July 1997

Marital status

Single

Nationality

Malaysian

Graduated From

Hanxin College

Work Experience

DH SSC Malaysia Sda Bhd

Partner Service Executive

August 2020 - Now

foodpanda is Asia's leading on-demand delivery platform dedicated to providing consumers with fast and convenient access to a variety of food, groceries, and more. foodpanda is spearheading the growth of quick-commerce across the region with its network of retail partners, as well as pandamart cloud stores to provide more on-demand options beyond the millions of food varieties. foodpanda is a subsidiary of Delivery Hero, a global leader in the food delivery industry.

There are three services executive in foodpanda - Rider, Partner and Customer. I support Partner Service, in this position is to assist restaurants to solve their concerns. Such as assist the restaurant to inquire about the reason for order cancellation, device troubleshooting, to inquire about the location of the rider, etc.

Resorts World Genting

Guest Service Executive

December 2019 - July 2020

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

As Guest Service Assistants, we will assist customer in applying for membership cards, arranging hotel reservations and advertising any promotions. We will also provide exceptional 5A service for customers' problems

5A service: Acknowledge, Address, Assist, Assures and Appreciation

Resorts World Genting

Casino Croupier

June 2019 - December 2019

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

As a Croupier, you will be appointed at a gambling table to assist in the conduct of the game, especially when it comes to distributing bets and payouts. In this role, I have encountered many different kinds of customers. Although the customers yelled at me, I would still treat them with sincerity and courtesy.

Skills

  • Professionalism and strong work ethic.

    Professionalism and strong work ethic.

  • problem-solving abilities

    problem-solving abilities

  • effective communication

    effective communication

Education

Hanxin College

Journalism - Diploma

2017 - 2019

Pei Yuan High School (SUWA) Kampar

Secondary School - UEC

2010 - 2015

SJK(C) Chong Hua, Kampar

Primary School - UPSR

2004 - 2009

Languages

Language

Mandarin

Mother Tongue

Language

English

Good

Language

Malay

Good

Language

Cantonese

Mother Tongue