Rakuten Symphony
Business Analyst
April 2021 - Now
Ticket / Incident / Change Management
- Product Definition
- Communicate with stakeholders&vendors to refine requirements and convert them to user stories.
- Create wireframes and collaborate closely with the design team to improve** UI/UX.**
- Data Analyst
- Strong BI Tools / MySQL skills: Boost average monthly active user growth rate of 32%
- Reduce 28% of the average time of resolving tickets (MTTR). The SLA violations have been reduced by 25% as consequence.
- Stakeholder Communication
- As a front face of the product team to handle customers from Germany, the Middle East, USA, and Canada.
- Solo travel to Germany to provide **operational support **to customers.
- Helps customers define SLAs between Rakuten, as well as provides mutually acceptable calculation formulas.
- Agile Management
- Led 3 teams in agile management.
- Defining product roadmap.
- Regular sprint plans.
- Marketing Research
- Find the unique selling points (USP) of the product by analyzing the competitors. These USPs have successfully opened up the European and Middle East markets for our products.
Neusoft Inc.
Product Manager (Intern)
January 2018 - June 2018
- Product prototyping
- Requirements analysis
- Market research.
- Led a team to develop an **e-commerce **website for online sales of agricultural products.