Yara Dwairi

Research and recommend prospects for new business opportunities

Research and analyze sales options

Build and maintain relationships with clients and prospects

Stay current with trends and competitors to identify improvements or recommend new products

Collect and analyze information and prepare data and sales reports.

Build and maintain professional networks.

Meet with potential clients to determine their needs.

Maintained excellent professional relationships with clients from inbound & outbound Travel agents

Merge and create all contracts for tentative groups. Send out the contracts and follow up with group contact.

Sending contracts, Promotions and flash sales by email, and checking on potential reservations and groups with the Travel Agent

Handling calls and emails checking of availability, rates and keeping the accounts updated with any new regulations and information's may be needed

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Answer guest queries about property facilities/services and room accommodations in a timely and professional manner via phone and email.

Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings)

Complete arrival checks to ensure guest preferences have been applied, upsell opportunities have been exploited and reservation information is accurate.

Being responsible for over than 600 rooms in two properties and offering the guest best option to achieve their needs.

Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Arranged accommodations and travel plans for visitors and presented updated itineraries.

Maintained financial accuracy by collecting deposits, fees and payments.

Achieved and sustained consistent revenue streams with book of business by regularly servicing accounts and connecting with customers

Used Opera System and Excel to maintain company database with essential account and sales information.

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle

Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Updated customer accounts with add-on room charges, including mini bar use and room service bills.

Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics

and booth functionality needs to meet demands.

Managed administrative logistics of events planning, including contract signing.

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Graduated with 89.1 GPA ( Excellent degree)

Honored student each semester