A fellow employee who exceeds at delivering timely results with a knack for exceeding expectations, vouching to overperform at every task presented and proven to show adaptibility and business awareness at the finest levels in different enviroments, able to lead where needed ahead and to support when needed for and able to excel when a milestone is set.
Residence
Egypt
Years of Experience
3
Age
19
Title
Retention Agent
December 2020 - May 2021
Job description was to act as a financial advisor for the customer while collecting overdue payments or faciltating an installment plan
May 2021 - July 2021
SiriusXM CA:
Job description was to present and sell the client's products to customers and find oppourtinies to upsell to increase revenue by highlighting the value and the benefits of the product, also assisting the customer with signal issues with their services to ensure smoothness
July 2021 - Now
SiriusXM US: Job description is to handle customers concerns that may result in them cancelling the service which may vary from technical errors or the price or the usage, we highlight the benefits of the service and remind the customers of its value while also adjusting the price to increase RPU (Revenue Per Unit) and to achieve Customer Satisfaction
An eye for details and able to highlight the mistakes and to find solutions.
Extreme adaptibilty with any work enivorment, product or time frame presented.
High skill ceiling and aspiration to always exceed set targets
Managment and coaching to whomever is in need of advice and assistance in any avenue
Multitasking and commitment to work under any circumstances
Communication skills, able to relate and connect with people from any type, culture, background etc...
2020 - 2025
Concentrix is fanatical about it's client thus I vouch to present that at it's finest.