Faculty of Engineering Ain Shams University
Electronics and Communication department - Overall Grade: Good
2017 - 2022
2017 - 2022
November 2023 - Now
Applications:
CRM (customer relationship management) : Application, GUI and its database and backend.
Mediation: it is responsible to collect, process and upload CDRs from one NE to another.
VDS (value distribution and settlement) : Application, GUI and its database and backend
Provision : it is responsible to send data from CRM to Core network
Responsibilities:
1) Offer expertise in Linux administration: including server configuration, and troubleshooting to maintain system integrity.
2) Customer Issue Resolution: Addressed and resolved bugs raised by Huawei customers, performing in-depth analysis to ensure timely and accurate fixes, enhancing customer satisfaction and application stability.
3) RFCs: Performed high-risk operations on the customer network, adhering to strict protocols to ensure stability and minimize potential disruptions.
4) Ticket Management: Managed and prioritized incoming tickets through a ticketing system, tracking issue statuses and ensuring timely updates to customers and stakeholders.
5) Document Technical procedures and best practices to facilitate knowledge sharing and improve team efficiency.
fabrication process , DRC , PDK , DRM , layout techniques and packaging.
fabrication , CMOS layout and matching techniques
Advanced OOP , Classical AUTOSAR , Advanced Problem Solving , Linux , oracle Database , Unit testing Gtest , Data Structures and Algorithms , HTML , CSS , Networks , SQL & Data Analysis ,
Strong Knowledge with 8-bit Microcontrollers as AVR
C/C++(11/15/17) , Embedded C , Verilog , VHDL , Python , Java , TCL
Modelsim , TCL Shell Notepad++ , Visual Studio C/C++ , matlab , eclipse , Proteus
▪ Responsible for customer communication.
▪ Conduct, Attend, and manage customer meetings and take meeting minutes.
▪ Work closely with Customers and communicate project Status to them.