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Summary

Experienced in Travel with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Business Travel, Reservations. Key skills include Proficiency with MS Word and Outlook and Flexible and able to work independently and in a team setting.

Birth date

16 Jan 1997

Graduation Year

2019

Graduated From

Faculty of Tourism and Hotel Management - Helwan University.

Work Experience

Agovia

Online Travel Agent

August 2019 - Now

  • Diagnose the clients’ specifications , needs and suggest suitable travel packages or services.
  • Create and update electronic records of clients.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting.
  • Correction or adjustment; following up to ensure resolution.
  • Resolve customer complaints via phone, or email.
  • Update the standard travel packages and post promotions at the website.

Leap Deverlopment Hub

Edutainment Counselor and Admission Executive

July 2018 - June 2019

  • Observe and evaluate kids' performance, behavior, social development, and physical health.
  • Collaborate with counselors and administrators in the development, evaluation, and revision of the schedule and the programs.
  • Attend professional meetings, and training workshops, in order to maintain and improve professional performance.
  • Provide assistance to the parents to complete the enrollment forms and orientation programs.
  • Participate in all events,information sessions, exhibitions and off-campus events.

Masr TravelAugust

Tour operator

August 2017 - August 2017

  • Providing pricing information.
  • Handling Hotel bookings, and issuing of flight tickets.
  • Confirming customer names with airlines/hotels.
  • Plans route and computes ticket cost, using schedules, rate books, and computer.

Honeymoon Advisor

Ticketing Reservation Agent

June 2016 - January 2017

  • Plans route and computes ticket cost, using schedules, rate books, and computer.
  • Announces arrival and departure information.
  • Contact customer to advise of changes or to confirm reservation.
  • Answering any questions customers might have about the reservation process.
  • Determining clients' needs and suggesting suitable travel packages.

Education

Faculty of Tourism and Hotel Management - Helwan University

Mater of Electornic Tourism Mangement (ETM)

2019 - 2021

Faculty of Tourism and Hotel Management - Helwan University

Tourism studies - English section - Bachelor's degree - Excellent with honor

2015 - 2019

Experimental Language School

2012 - 2015

Courses and Certificates

HR Deeverlopment Course

The British international Center and approved from Ministry of Investment and Corporate Sector.

  • Stress and time managements skills.
  • Foundation of behavioral.
  • Business and communication skills.
  • Negotiation and solving problems skills.
  • Leadership and decision making skills.

Amadeus Fundamentals Course

Training Methodology agent (TMA)

  • Basics Amadeus GDS skills and experience.

TOEFL

The Language Center for specific purpses, Faculty of Arts, Helwan Univesity

  • Has been taken the Academic Test of English as a foreign Language (ATEFL)
  • Obtained a score equivalent to 517

Skills

  • Leadership and Management Skills

    Motivation

    Strategic thinking

  • Professionalism Skills

    Patience

    Reliability

    Dedication

    Adaptability

  • Organizational Skills

    Meeting deadlines

    Goal setting

    Time management

    Prioritizing

  • Team Building Skills

    Flexibility

    Listening

    Participation

    Sharing

    Receptiveness to Feedback

Languages

Language

English: 

Professional

Language

Arabic: 

Mother Tongue

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