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Summary

Dedicated and results-oriented Application Support Engineer with a strong background in charging and billing systems, currently contributing expertise at Huawei. Skilled in troubleshooting, system maintenance, and ensuring seamless operation of critical applications. Experienced in participating in competitive programming competitions, including ECPC , demonstrating a passion for problem-solving and algorithmic challenges. Currently expanding skill set by learning full-stack development, with a focus on mastering both front-end and back-end technologies. Possesses excellent communication skills and thrives in dynamic, collaborative environments. Committed to delivering high-quality solutions that meet both technical and business objectives.

Years of Experience

1

Military status

Exempt

Age

23

Work Experience

Huawei

ETAC Application & Software Support Engineer

September 2023 - Now

  • Act as ETAC CSE " L1" for supporting and solving the customer technical issues and ITRs cases for Huawei CBS,OCS ,UVC,EVC Applications and some other secondary products like 12000, UVC,EVC, USAU, RBI, LBI and mediation
  • Provide high quality support, achieve the target of represent office and customer satisfaction for products CBS,OCS, UVC, EVC, Medaition, PRM, Provisioning and 12000 Applications.
  • Responsible for collecting information for customer issues remotely for Huawei module CBS,OCS ,UVC and 12000 Modules
  • Responsible for implementing solutions for customer issues remotely for CBS,OCS ,UVC and 12000 Modules

Projects

• Software Engineering project (online shopping system):

shows user requirements,

system requirements, all diagrams, architecture styles,

software process model, functional requirements,

Nonfunctional requirements

O6U Library System

Designed and implemented a database system using ERD and schema for the O6U Library System. Developed front-end interfaces consisting of two pages for user interaction. Created system design diagrams

https://drive.google.com/drive/folders/1TaUw_8kPWQqnDv-LhkN5U_Wgu_2Qjm2-?usp=sharing

Skills

  • C++

    Java

    Object Oriented Programming

    Algorithms and Data Strctures

    Database (MySQL&Oracle)

    Problem Solving (competitive programming)

    Software Engieering

    HTML

    CSS

    javascript

    Linux

    Network

    GSM

    Bash script

Education

october 6 university

computer science bachelor degree - bachelor

2019 - 2023

GPA: 2.96 (very good)

Languages

Language

English: 

Very Good

Language

Arabic: 

Mother Tongue

Courses and Certificates

The 2022 ICPC ECPC Qualifications Collegiate Programming Contest Day 2

https://drive.google.com/file/d/1BBzOVHBjpPtAqd_Ib3GuP5C_HPzpOnBb/view?usp=sharing
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