about me

A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.

Now looking for a suitable position with an ambitious & exciting company.

Age

23 years old

Years of Experience

3 years

Work Experience

hp

General Manager for HP's Barcelona campus

April 2020 - November 2035

Skills

  • technical skills

    Data Science

    Digital Marketing

    Cyber Security.

    Project Management.

    Software Development

    echnical Writing

Languages

Language

English

Mother Tongue

Language

Arabic

Mother Tongue

Language

French

Native

Education

new generation language school

Excellent

2012 - 2017

i learnt at modern academy for computer science and graduated from it since 2018 with EXCELLENT mark