Abdelrahman Mohamed Faisal

Qatar National Bank (QNB ALAHLI) - October 2021 - Now

• Greet and welcome customers as they enter the branch, creating a positive and professional first impression.
• Assist customers with various banking transactions, including deposits, withdrawals, fund transfers, and account inquiries.
• Provide information about QNB's products and services, including accounts, loans, credit cards, and investment options.
• Address customer inquiries and resolve issues in a timely and efficient manner, ensuring high levels of customer satisfaction.
• Identify opportunities to cross-sell and upsell QNB's products and services based on customer needs and preferences.
• Adhere to QNB's policies and procedures, including compliance with regulatory requirements and security protocols.
• Maintain accurate records of customer interactions and transactions in the bank's systems.
• Having a piece of good information related to treasury bills.
• Issue bank drafts and certified checks.
• Print bank statements.

• Understand client needs and provide tailored solutions and support.
• Serve as the main point of contact for client inquiries, concerns, and escalations.
• Monitor client satisfaction and proactively identify opportunities for improvement.
• Collaborate with internal departments (e.g., sales, product, support) to ensure a seamless client experience.
• Prepare and present regular reports on client activity, engagement, and satisfaction.
• Identify opportunities for upselling or cross-selling products/services.
• Manage contract renewals and help with onboarding new clients.
• Attend industry events, conferences, and client meetings as needed.

• Assisted with teller duties including processing customer transactions such as deposits, withdrawals, and check encashment, ensuring accuracy and adherence to bank procedures.
• Supported retail banking activities by providing assistance to customers with account inquiries, product information, and account openings, fostering positive client relationships.
• Participated in operations tasks such as reconciling cash drawers, preparing daily reports, and maintaining transaction records, ensuring compliance with regulatory requirements Collaborated with team members to identify and implement process improvements, contributing to enhanced efficiency and customer service.
• Utilized banking software and systems to perform various tasks efficiently, demonstrating proficiency in list relevant software or systems.
• Demonstrated strong communication and interpersonal skills in interacting with customers and colleagues, resolving queries, and addressing concerns promptly.