Summary

A professional and motivated Service Representative with a total of 3 years of experience in communication, negotiation, and customer relations. Attained a Diploma of International Relations and spent a 2-year internship abroad in the Philippines as a customer service personnel to gain global experience outside of Japan. A proven track record of working in high-pressured environments with the ability to establish strong relationships to enhance the customer experience and improve satisfaction ratings.

Languages

Language

Japanese

Native

Language

English

Very Good

Language

Chinese

Intermediate

Work Experience

Crane Company Ltd,

Authorized assessor

March 2023 - Now

  • Possessed the skill and knowledge to authenticate luxury items.
  • Provided sales consultation to customers and effectively sold luxury reused products to meet and exceed sales goals.
  • Excellent team player
  • Launched a new initiative that resulted in an increase in 20% of customers per month.

MeRISE company Ltd.

Customer Service Assistant

June 2021 - March 2023

  • Organized and led conferences with local English teachers to review programs, adjusted academic plans and assisted clients in setting up new curriculum.
  • Provided exceptional customer service to clients, and resolved their inquiries via phone and online chat
  • Worked in a multicultural environment.
  • Excellent interpersonal and communication skills
  • Spent 3 months abroad in the Philippines office to assist due to staff shortage.

Education

Kokugakuin University,Tokyo

International Relations - Bacher

2019 - 2023

Certificate

Microsoft specialist

Advanced Authorize Assessor

Skills

  • Advanced communication skills
  • Creative Problem Solving
  • Knowledge of Microsoft office
  • Ability to Work Under Pressure
  • Customer service skills