A professional and motivated Service Representative with a total of 3 years of experience in communication, negotiation, and customer relations. Attained a Diploma of International Relations and spent a 2-year internship abroad in the Philippines as a customer service personnel to gain global experience outside of Japan. A proven track record of working in high-pressured environments with the ability to establish strong relationships to enhance the customer experience and improve satisfaction ratings.
Summary
Languages
Japanese:
Native
English:
Very Good
Chinese:
Intermediate
Work Experience
Crane Company Ltd,
Authorized assessor
March 2023 - Now
- Possessed the skill and knowledge to authenticate luxury items.
- Provided sales consultation to customers and effectively sold luxury reused products to meet and exceed sales goals.
- Excellent team player
- Launched a new initiative that resulted in an increase in 20% of customers per month.
MeRISE company Ltd.
Customer Service Assistant
June 2021 - March 2023
- Organized and led conferences with local English teachers to review programs, adjusted academic plans and assisted clients in setting up new curriculum.
- Provided exceptional customer service to clients, and resolved their inquiries via phone and online chat
- Worked in a multicultural environment.
- Excellent interpersonal and communication skills
- Spent 3 months abroad in the Philippines office to assist due to staff shortage.
Education
Kokugakuin University,Tokyo
International Relations - Bacher
2019 - 2023
Certificate
Microsoft specialist
Advanced Authorize Assessor
Skills
- Advanced communication skills
- Creative Problem Solving
- Knowledge of Microsoft office
- Ability to Work Under Pressure
- Customer service skills