Summary

A professional and motivated Service Representative with a total of 3 years of experience in communication, negotiation, leadership and customer relations.

Attained a Diploma of International Relations and spent a 2-year internship abroad in the Philippines as a customer service personnel to gain global experience outside of Japan.

A proven track record of working in high-pressured environments with the ability to establish strong relationships to enhance the customer experience and improve satisfaction ratings.

Work Experience

Crane Company Ltd,

Leader position, Authorized assessors

April 2023 - Now

  • Possessed the skill and knowledge to authenticate luxury items.
  • Provided sales consultation to customers and effectively sold luxury reused products to meet and exceed sales goals.
  • Led and mentored a team of 5 shops, 15 Authorized assessors.
  • Held monthly online seminars about authenticity determination, encouraging members to acquire knowledge of authenticate luxury items.
  • Launched a new initiative that resulted in an increase in 20% of customers per month.

MeRISE company Ltd.

Customer Service Assistant

June 2021 - March 2023

  • Organized and led conferences with local English teachers to review programs, adjusted academic plans and assisted clients in setting up new curriculum.
  • Provided exceptional customer service to clients and resolved their inquiries via phone and online chat Worked in a multicultural environment.
  • Excellent interpersonal and communication skills.
  • Spent 3 months abroad in the Philippines office to assist due to staff shortage.

Education

Kokugakuin University,Tokyo

International Relations - Bacher

2019 - 2023

Languages

Language

Japanese

Mother Tongue

Language

English

Very Good

Language

Chinese

Upper-Intermediate

Skills

  • Advanced communication skills
  • Creative Problem Solving
  • Knowledge of Microsoft office
  • Ability to Work Under Pressure
  • Leadership
  • Customer service skills

Courses and Certificates

Microsoft specialist

Advanced Authorize Assessor