• Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.
• Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations.
• Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
• Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades. • Configure VPN (site to site & site to client). • Configure printer, MS Outlook. • Maintenance of printers remotely. • Installation of operating system. • Sedco Printer configuration, setup and maintenance • RF scanner setup and maintenance. • VC setup and troubleshoot. • VC connectivity local and International. • CCTV setup and maintenance (NVR and DVR). • Asset Tracking • Fast learner. • Professional at Microsoft office. • Work under pressure. • Work for long hours.