Summary

• Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.

• Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations.

• Handled 30+ technical/mission-critical calls daily and consistently met high service standards.

• Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades. • Configure VPN (site to site & site to client). • Configure printer, MS Outlook. • Maintenance of printers remotely. • Installation of operating system. • Sedco Printer configuration, setup and maintenance • RF scanner setup and maintenance. • VC setup and troubleshoot. • VC connectivity local and International. • CCTV setup and maintenance (NVR and DVR). • Asset Tracking • Fast learner. • Professional at Microsoft office. • Work under pressure. • Work for long hours.

Birth date

6\8\1995

Years of experience

1 Year

Nationality

Jordanian

Marital status

Single

Gender

Male

Graduation Year

2018

Skills

  • Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support too

    Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical

    .Handled 30+ technical/mission-critical calls daily and consistently met high service standards.

    .Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades.

    .Configure VPN (site to site & site to client).

    .Configure printer, MS Outlook.

    .Maintenance of printers remotely.

    .Installation of operating system.

    .Sedco Printer configuration, setup and maintenance.

    .RF scanner setup and maintenance.

    VC setup and troubleshoot.

    VC connectivity local and International.

    CCTV setup and maintenance (NVR and DVR).

    Asset Tracking .

Work Experience

Nestle food

IT Department

July 2019 - August 2020

Languages

Language

English

Good

Language

Arabic

Professional

Education

• Bechalor degree in Computer Information Systems ( alzytoona university)

Information Technology - Computer Information Systems

2013 - 2018