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Introduction

Over 10 years of strategic vision and expertise in the hospitality sector, focusing on marketing, sales, and business development. I possess advanced analytical skills and deep understanding of markets and technical systems, enabling me to drive tangible results and foster sustainable growth. Proficient in creating and implementing innovative strategies that enhance revenue and customer loyalty. Experienced in managing high-performance teams to achieve ambitious goals and exceed expectations, consistently adhering to standards of excellence and working in a team-oriented spirit to support the company’s strategic vision and objectives.

Age

31

Nationality

Egyptian

Years of Experience

12

Skills

  • Digital Marketing and CRM Management: Proficient in managing CRM systems and electronic campaigns, utilizing customer data to enhance decision-making and improve engagement.

    Revenue Strategies and Price Management: Skilled in implementing pricing and revenue strategies through systems such as Rate Shopper and RMS to optimize revenue.

    Customer Loyalty Programs: Experienced in developing and executing loyalty programs and policies to boost customer satisfaction and achieve balanced returns.

    Advanced Financial Analysis: Skilled in conducting detailed financial analysis for budgets and revenue management to support sound financial decision-making.

    Website and Mobile App Project Management: Expertise in planning and executing digital projects, including websites and mobile applications, to enhance digital interaction and attract more visitors.

    WordPress Website Design: Competent in designing and managing websites for hotels using WordPress, such as NarcissusHotels.com and BrairaHotels.com, strengthening the brand’s online visibility.

    SEO and E-commerce Optimization: Supports SEO efforts to increase digital visibility and engagement, while monitoring e-commerce performance to identify opportunities for improvement.

    Experience with PMS OPERA Cloud and ORACLE BI: Proficient in using PMS OPERA Cloud and ORACLE BI for advanced analytics and performance tracking.

    CMS Content Management and Design: Skilled in managing and creating digital content using CMS platforms, supporting brand consistency and effective online presence.

    Central Reservation System (CRS) Management: Experienced in managing sales channels and reservations through CRS, ensuring efficient booking operations and revenue optimization.

    Market Analysis and Feasibility Studies: Proficient in conducting market research and feasibility studies in collaboration with firms like Knight Frank and Colliers to inform strategic decisions.

    IVR System Design and Call Center Management: Skilled in designing IVR systems and managing call center programs with AVAYA & CISCO systems to enhance customer support.

    Project Planning and Execution: Experienced in structuring administrative systems and assigning responsibilities to streamline project execution.

Education

  • Alexandria University, Faculty of Tourism and Hotels (2012-2016) - Hospitality Studies Department

Work Experience

  • Boudl Hotels & Resorts
  • Boudl Hotels & Resorts

CV Summary

4
Courses
2
Companies
2
Languages
The Full CV