Friendly, collaborative, and organized Office Clerk with diverse skills in Microsoft Office, Excel, and PowerPoint. Organize office supplies and maintain inventory. Receive and transmit messages to the office staff. Greet visitors and provide assistance in response to requests from customers. Motivated Call Center Representative with [1]-year background working as first point of contact for customer inquiries. Skilled at directing calls, distributing materials, and operating office equipment. Effective at providing support, planning, and organization for Call Center projects.
Mohamed Asaad
Back office agent
Summary
Work Experience
EXceed contact center
Back Office Analyst
May 2021 - October 2021
- Responded to customer inquiries via email and telephone
- Answered telephone calls, took messages, and distributed messages to appropriate personnel.
- Serving seven several countries all over the world.
Raya contact center
Call Center Representative
July 2019 - December 2019
- Interacting with customer's inquiries regarding their bank accounts.
- Follow up with customers about their escalations.
- Facilitating some procedures for customers in order to install loans.
- Professional user in credit card system " ITC, Flora " and T24 system
Raya contact center
Account Advisor for Arab African international bank
November 2021 - Now
- Responded to customer inquiries via email and telephone
- Answered telephone calls, took messages, and distributed messages to appropriate personnel.
- Serving seven several countries all over the world.
Skills
Problem-solving
Public speaking
Creative thinking
Research
Planning
Product knowledge
Customer service
Customer needs assessments
Problem resolution
Customer service excellence
Trained in Salesforce
Inbound call answering
Order processing
Investigate claims
Fast Learning
Microsoft Excel
Education
Faculty of Commerce English Section
Major:Accounting
2014 - 2019
Languages
English:
Professional
German:
Good
Arabic:
Mother Tongue
Achievements
Achievements
Courses and Certificates
Experience Letter
Raya Contact Center Xceed Contact Center
Experience Letter