Have relatively rich working experience in first-line support, and have the experience of providing advice and practical assistance to system users through the IT service desk telephone system and remote support software tools. Highly focused, have a comprehensive understanding of handling first-line support calls and have in-depth knowledge of ITIL processes. Have a continuous and verified record of success. Currently unemployed and looking for a suitable job.
Years of Experience
3
Graduation Year
June, 2021
Graduated From
Dalian Neusoft University of Information