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Summary

A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.

Now looking for a suitable position with an ambitious & exciting company.

Nationality

Malaysian

Birthdate

01/11/1995

Gender

Male

Residence

155 Simei road #05-204 singapore 520155

Work Permit

Employment Pass

Skills

  • Computer literacy

    Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) for document creationand presentations.

  • Video Surveillance

    Installation, configuration, and maintenance of CCTV systems.

    Design and deployment of comprehensive video surveillance solutions.

    Troubleshooting and resolving system issues to ensure optimal security coverage.

  • IT Server Deployment & Maintenance:

    Setting up and installing enterprise-level servers.

    Managing system upgrades and patching to ensure seamless operations.

    Implementing security protocols and optimizing server performance.

  • System Upgrades & Patch Management:

    Performing system upgrades, applying patches, and ensuring system stability and security.

  • Additional Skills:

    Strong troubleshooting and problem-solving abilities.

    Ability to work independently and as part of a team.

    Excellent communication skills for technical support and client interaction.

Education

  • Multimedia University (MMU), Melaka, Malaysia:

Work Experience

  • Huawei Technologies (Malaysia) sdn. bhd
  • Huawei International Pte Ltd

CV Summary

1
Projects
2
Companies
3
Languages
The Full CV