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Summary

A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.

Now looking for a suitable position with an ambitious & exciting company.

Nationality

Malaysian

Birthdate

01/11/1995

Gender

Male

Residence

155 Simei road #05-204 singapore 520155

Work Permit

Employment Pass

Work Experience

Huawei Technologies (Malaysia) sdn. bhd

IT Engineer

May 2019 - October 2021

Huawei International Pte Ltd

Technical Support Engineer

January 2022 - August 2025

Projects

video surveillance system deployment

Engineer

Responsibilities and tasks

  • Responsible for the deployment of video surveillance systems, including server installation and configuration.
  • Debug and tune surveillance cameras to ensure image quality and coverage meet standards.
  • Configure video analytics to achieve smarter monitoring and event detection.
  • Provide user training to ensure customers are proficient in operating the system.
  • Conduct user acceptance testing (UAT) to ensure that the system meets requirements and quality standards.

Key achievements:

  • Successfully achieved efficient integration of servers and hardware to ensure stable system operation.
  • Optimized camera parameters to improve video clarity and monitoring effects.
  • Completed system function configuration to improve the accuracy of video analysis.
  • Improved user operation level through training and achieved high customer satisfaction.

Skills

  • Computer literacy

    Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) for document creationand presentations.

  • Video Surveillance

    Installation, configuration, and maintenance of CCTV systems.

    Design and deployment of comprehensive video surveillance solutions.

    Troubleshooting and resolving system issues to ensure optimal security coverage.

  • IT Server Deployment & Maintenance:

    Setting up and installing enterprise-level servers.

    Managing system upgrades and patching to ensure seamless operations.

    Implementing security protocols and optimizing server performance.

  • System Upgrades & Patch Management:

    Performing system upgrades, applying patches, and ensuring system stability and security.

  • Additional Skills:

    Strong troubleshooting and problem-solving abilities.

    Ability to work independently and as part of a team.

    Excellent communication skills for technical support and client interaction.

Education

Multimedia University (MMU), Melaka, Malaysia:

Bachelor in Information Technology (Artificial Intelligence)

2016 - 2019

  • CGPA: 3.21

Languages

Language

Chinese: 

Mother Tongue

Language

English: 

Good

Language

Malay: 

Upper-Intermediate

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