Experienced Customer Service Representative with a strong background in e-commerce support. Managed live chat, order issues, and client communication through stores and other platforms. Skilled in providing fast, friendly, and effective solutions to boost customer satisfaction.
Amir Shehayeb
Sales & Customer Service Representative
Summary
Education
Islamic University of Lebanon, Wardaniyeh Campus
Civil Engeneering - Engeneering Diploma
2023 - 2025
Lebanese University, Faculty of Technology, Saida
Civil Engeneering - Bachelor's Degree
2018 - 2022
Maroun Abboud Official Secondary School, Aley
Science General - Lebanese Baccalaureate 2
2016 - 2017
Work Experience
The Code, Sen El Fil
Tele Sales Representative
June 2025 - December 2025
- Made outbound sales calls to potential customers to promote a subscription-based discount mobile application.
- Explained offers and benefits to prospects and encouraged annual subscription purchases.
- Generated leads through referral calls and follow-ups.
- Closed sales and earned commission based on performance.
Luminex Light Store (E-Commerce)
Owner & Customer Service Representative
January 2024 - January 2025
- Delivered real-time customer support via chat and social media, handling orders, returns, and inquiries.
- Maintained smooth store operations and ensured high customer satisfaction through clear communication and fast
- problem-solving.
- Built and launched a complete Shopify e-commerce store, handling design and setup.
- Created all content for the store, including product listings, visuals, and written descriptions.
- Managed Meta Ads campaigns, including ad content creation and audience targeting.
Fawzi Abo Nassar's Company - Aley
Civil Engeneering Intern
January 2023 - July 2023
- Assisted in site inspections, surveys, and data collection for project planning.
- Supported senior engineers in design, planning, and structural analysis using engineering software.
- Monitored construction progress, quality control, and safety compliance on-site.
Walid Fayad Architect, Aley
Civil Engeneering Intern
November 2021 - May 2022
- Ensured compliance with local building codes and secured permits by coordinating with regulatory authorities.
- Calculated apartment spaces accurately to support design planning and documentation.
Skills
Customer Service
Customer Communication & Support, Order & Return Handling, Problem Solving.
E-commerce & Marketing Skills
Shopify Website Development, Content Creation, Meta Ads Campaign Management.
Soft & Technical Skills
Microsoft Office (Excel, Word)
Engeneering Softwares
AutoCAD, Primavera, Robot Structure, Matlab