Customer Service Representative with strong experience in managing client inquiries, resolving issues, and delivering excellent service across remote and in-person environments. Known for fast response times, fluent English communication, and high-speed typing. Skilled in building rapport with clients, handling bookings, and ensuring a smooth customer experience.
Daniel Abi Farraj
Customer Service Representative
Summary
Education
Lebanese University, Faculty of Technology, Aabay
Business Computer - Bachelor's Degree
2018 - 2021
Maroun Abboud Official Secondary School, Aley
Economics and Society - Lebanese Baccalaureate 2
2016 - 2017
Work Experience
Kozma & Kozma Salon, UAE & Qatar
Customer Service Representative (Remote)
January 2023 - Now
- Handled client inquiries, appointments, and complaints promptly and professionally via live chat and email.
- Maintained fluent English communication with fast typing and rapid response time.
- Processed payments, managed booking systems, and ensured accurate client records.
Doculand Print & Copy Center, Hamra
Sales & Customer Service Representative
November 2021 - January 2023
- Assisted clients with product selections, inquiries, and order processing.
- Managed transactions, sourced out-of-stock items, and supported inventory management.
- Handled product returns, refunds, and coordinated repairs.
Mgi Kica International Audit Firm, Aley
Accounting and Auditing
March 2020 - September 2021
- Handled daily accounting data entry, reconciliations, and audits of accounts payable and expenses.
- Managed journal, payment, and receipt vouchers.
- Generated financial statements and ensured compliance with accounting regulations.
Skills
Customer Service
Live Chat & Email Communication, Upselling & Service Promotion, Problem Solving & Conflict Resolution.
Soft Skills
Strong Written & Verbal English Communication, Adaptability in Remote Work Environments, Team Collaboration & Adaptability.
Computer Skills
Microsoft Office (Excel, Word), Booking Systems.