- Detail-oriented and adaptable professional with over 5 years of experience in customer service, team supervision, and technical support.
- Proven success in fast-paced environments across telecom, events, and technology sectors.
- Skilled in communication, data handling, and front-end development using React and Next.js.
- Strong proficiency in Microsoft Word and Excel.
- Eager to contribute to dynamic teams in administrative, support, or hybrid tech roles.
Summary
Years of Experience
5 years
Residence
El Giza, Egypt
Graduation Year
2024
Title
Customer Support & Technical Background
Graduated From
Cairo University – Faculty of Commerce
Skills
Technical & Office Tools
Microsoft Excel (Advanced): Data entry, formulas, performance tracking, reporting
Microsoft Word (Advanced): Documentation, formatting, reports
Google Workspace: Docs, Sheets, Drive
CRM Systems & Ticketing Tools: Call center environments
Web Development Tools: React Next.js Tailwind CSS Git GitHub Figma (basic UI/UX collaboration)
Communication & Interpersonal
Strong written and verbal communication
Remote work proficiency
Digital collaboration
Active listening
Problem resolution
Organizational & Analytical
Time management and multitasking
Attention to detail
Reporting and performance analysis
Queue and floor management
Event supervision and logistics coordination
Teamwork & Leadership
Team supervision (ushering and support)
Leadership and delegation
Coordination under pressure
Adaptability in high-demand environments
Education
- CCairo University - Commerce
Work Experience
- JJumpware Software House
- TTicketsMarche
- EEtisalat UAE
- VVodafone UK
CV Summary
4
Projects
4
Companies
2
Languages