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Summary

  • Detail-oriented and adaptable professional with over 5 years of experience in customer service, team supervision, and technical support.
  • Proven success in fast-paced environments across telecom, events, and technology sectors.
  • Skilled in communication, data handling, and front-end development using React and Next.js.
  • Strong proficiency in Microsoft Word and Excel.
  • Eager to contribute to dynamic teams in administrative, support, or hybrid tech roles.

Years of Experience

5 years

Residence

El Giza, Egypt

Graduation Year

2024

Title

Customer Support & Technical Background

Graduated From

Cairo University – Faculty of Commerce

Work Experience

Jumpware Software House

Frontend Developer

June 2024 - Now

Built the Fit Finder website and admin dashboard using React and Next.js from the ground up. Developed responsive, high-performance components aligned with user experience goals. Collaborated with UI/UX designers and backend engineers to deliver seamless product functionality.

TicketsMarche

Usher Supervisor

May 2023 - December 2024

Supervised usher teams at major entertainment events, ensuring smooth crowd flow and guest satisfaction. Coordinated event logistics and provided backend operational support. Strengthened decision-making, leadership, and time management under pressure.

Etisalat UAE

SME Specialist

April 2021 - May 2023

Monitored floor operations and agent distribution across service queues. Compiled and delivered daily performance reports to upper management. Used Microsoft Excel and Word for tracking KPIs and documenting performance.

Vodafone UK

Customer Service Representative

January 2020 - February 2021

Provided remote support to UK customers during the COVID-19 lockdown. Developed strong English communication skills and remote workflow proficiency.

Projects

Fit Finder

Developer

undefined 2024 - undefined

https://fitfindereg.com/

Built the Fit Finder website and admin dashboard using React and Next.js from the ground up.

iCard

Developer

https://www.icard.com.sa

Trendy Rose

Developer

https://www.trendyrosesa.com

iCard Blog

Developer

https://blog.icard.com.sa

Skills

  • Technical & Office Tools

    Microsoft Excel (Advanced): Data entry, formulas, performance tracking, reporting

    Microsoft Word (Advanced): Documentation, formatting, reports

    Google Workspace: Docs, Sheets, Drive

    CRM Systems & Ticketing Tools: Call center environments

    Web Development Tools: React Next.js Tailwind CSS Git GitHub Figma (basic UI/UX collaboration)

  • Communication & Interpersonal

    Strong written and verbal communication

    Remote work proficiency

    Digital collaboration

    Active listening

    Problem resolution

  • Organizational & Analytical

    Time management and multitasking

    Attention to detail

    Reporting and performance analysis

    Queue and floor management

    Event supervision and logistics coordination

  • Teamwork & Leadership

    Team supervision (ushering and support)

    Leadership and delegation

    Coordination under pressure

    Adaptability in high-demand environments

Education

Cairo University

Commerce - Bachelor's Degree

2020 - 2024

Languages

Language

English: 

Fluent

Language

Arabic: 

Mother Tongue

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