Faith Elenwo

• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
• Investigated and integrated new strategies to expand business operations and grow customer base.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Monitored sales team performance, analyzed sales data and reported information to area managers.
• Implemented systems and procedures to increase sales.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Increased sales by 55% through effectively training employees, closely monitoring regional and local markets and managing inventories.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
• Managed accounts to retain existing relationships and grow share of business.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Maintained up-to-date knowledge of competitor products and pricing in market served.
• Managed revenue models, process flows, operations support and customer engagement strategies.

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• Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Managed documents by organising forms, making photocopies, filing records, preparing correspondence and creating reports.
• Scanned documents and saved in database to keep records of essential organisational information.
• Evaluated source documents to locate needed information.
• Corrected data entry errors to prevent duplication or data degradation.
• Coded and processed applications into required electronic formats.
• Verified accuracy of computer system information by updating the data.
• Added documents to file records and created new records to support filing needs.
• Accurately handled data entry of 50 clients into company-based software.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Monitored company inventory to keep stock levels and databases updated.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exceeded goals through effective task prioritisation and great work ethic.
• Carried out day-to-day duties accurately and efficiently.
• Worked flexible hours across night, weekend and holiday shifts.
• Prepared variety of different written communications, reports and documents.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Identified issues, analysed information and provided solutions to problems.
• Created plans and communicated deadlines to complete projects on time.

• Conceptualised and deployed enhanced product features and optimised implementation for use in marketing strategies.
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Analysed metrics to measure product performance.
• Boosted customer base penetration using creative promotional approaches.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Spearheaded collaborative efforts to bring products to market.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Coordinated project planning and execution with team members and team leads.
• Prioritised roadmap in order to achieve product goals and metrics.
• Reduced project downtime with quality product inspections.
• Liaised with clients to better understand business needs and current market landscape.
• Reviewed new opportunities to drive business strategy at planning sessions.
• Compiled product and customer data to generate informed profit projections.
• Set goals and formaliSed policies to maximise team performance and keep project on-task.
• Directed planning and budgeting efforts.
• Coordinated design meetings and decisions with internal departments and teams.
• Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
• Consulted with buyers to determine projected demand for products and services.
• Thrived in fast-paced, highly-adept team to develop and prioritise product features and build product roadmap.
• Assessed costs and estimated production capabilities to evaluate economic viability.