I am an Application Support L2 specialist with experience in application support, incident management, and system operations. My role involves investigating and resolving application issues, coordinating with vendors and technical teams, monitoring system integrations, and ensuring business processes run smoothly. I also participate in software testing, defect management, and system enhancement initiatives to improve application stability, performance, and user experience.
Summary
Skills
Technical Skills:
Write and design test case
Basic knowledge of Database (SQL server)
Management tool: JIRA
ITSM tool: ServiceNow
Microsoft Tools: Dynamic 365 Business Central, Azure and Entra ID
Soft skills
Intermediate English reading, listening, and communication skills.
Troubleshooting & Problem Solving
Customer Support
Education
- HHo Chi Minh City University of Transport
Work Experience
- PPVS Solution
- AAppscyclone
CV Summary
2
Companies