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Summary

  • Head of Technical Support Unit with expertise in project completion and implementation
  • Skilled in coordinating between users and providers to achieve optimal results
  • Experienced in installation and maintenance of various equipment including network devices, laptops, PCs, and ATMs
  • Strong decision maker and complex problem solver
  • Innovative with the ability to motivate staff and maintain good relations
  • Resilient under stress with good manners
  • Fluent in Arabic and English
  • Over 10 years of experience in IT and technical support roles
  • Currently working at the Credit Bank of Iraq in the IT Department since September 2013
  • Responsible for server management, software installation, and maintenance of IT equipment
  • Experienced in preparing reports for bank departments, including FATCA reports
  • Previous experience in installing communication equipment and power cables at various companies
  • Holds a Bachelor of Science in Chemistry from the University of Baghdad
  • Completed multiple certifications in project management, communication, and technical skills
  • Awarded Best Employee at the bank for the year 2022

Years of Experience

10 years

Residence

Baghdad

Graduation Year

2010

Age

35

Title

Head Of Technical Support Unit

Marital Status

Not specified

Birth Date

9/1/1988

Graduated From

University of Baghdad

Nationality

Not specified

Work Experience

Credit Bank of Iraq (National Bank of Kuwait)

IT Department

September 2013 - Now

Working to follow the work of servers and update to the last version on a monthly basis over patch management server. Working on Install Software applications (Windows Operating System, join PCs to the Domain controller, Microsoft Office and all required applications) and update to the last version on a monthly basis over patch management server. Working to Install Software applications to the ATM machines and do all required maintenance Level 1, Level 2 and contact the service provider (system and hardware) for any required support and testing. Working in Maintenance (PC, Printers, Scanners, and UPS) via direct visit or contact with service provider. Working in Maintenance Network (Installing communications cabins, switches, routers (powers and networks)). Working to support the bank's departments via prepare the required reports, including the requested Fatca report from the U.S. Treasury Department. Working to solve employee problems over the phone, remotely connect (RDP Protocol), or solve problems directly. Working to purchase the requirements of the information technology department from the local market, through specialized companies or suggest the best module to use.

Sim

Team Leader - FTK Department

September 2010 - May 2011

Work on installing communications equipment BTS, Antenna, Dish Microwave. Installing Power Cables and all accessories (cabins and boarding).

Qualius Company

Technical

February 2011 - March 2012

Work on installing communications equipment BTS, Antenna, Dish Microwave. Installing Power Cables and all accessories (cabins and boarding).

Future Horizons Company

Technical

March 2012 - September 2013

Work on installing communications equipment BTS, Antenna, Dish Microwave. Installing Power Cables and all accessories (cabins and boarding).

Skills

  • Skill Highlights

    Service-focused

    Assist to complete the Project management

    Strong decision maker

    Complex problem solver

    Innovative

    Ability to motivate staff and maintain good relations

    Resistance to stress

    Good manners

Education

University of Baghdad

Chemistry - Bachelor of Science

2006 - 2010

Languages

Language

Arabic: 

mother tongue

Language

English: 

fluently

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