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Summary

A customer-focused, self-driven product solution account manager with 10 years of experience in the B2B software industry. Passionate about solving customer problems (business and technical) by qualifying their requirements through discovery, demonstrating the product (standard & custom), and guiding work through the sales life-cycle. I am adept with technology and well versed with customer presentations & POCs. Dedicated to creating the smoothest possible buying and on-boarding experience for the client. Worked with clients for BFSI, Fin-tech, Health Care, Telecommunication, Media & Entertainment, E-commerce, Retail, and Public & Government sectors.

Years of Experience

Delivery Manager with 9+ years of total experience including 5 years working in customer success, project management and business development roles across B2B vertical.

Work Experience

Reverie Language Technologies Limited

Delivery Manager

December 2015 - Now

  • Qualifying customer requirements through discovery by working with Sales in Pre-Sales solution capacity.
  • Meeting stakeholders at multiple levels – from CXOs to End Users to gather requirements, analyze alternatives and recommend products related to software, platform, and network configurations.
  • Plan and design the structure of a technology solution
  • Conduct on-site and remote presentations, communicating the product functionality and benefits of the technology by using the suite of products and services  Create demo scripts and maintain demo/POC environments
  • Respond to Request for Information(RFI)/proposal(RFP) documents
  • Travel as necessary for Proof of Concept and trial lab installations  Provide technical solutions regarding the firm’s security products and services as well as provide customer training
  • Conduct transition briefing to Professional Services team – communicating client requirements, POC & Demo details and provide an SOW with details of expected product/solution for deployment
  • Provide a complete interlock between internal and external stakeholders in the development of custom solutions for large customers
  • Act as a Subject matter expert for Reverie at Executive Briefings/Marketing Events/Tradeshows
  • Work with the Product team to enhance the product offerings by analyzing the competition, client feedback, and field data.

E-Land Apparel Ltd

Senior Executive

July 2012 - November 2015

  • Managed and Integrated Key Inventory Projects including Texline, Garmentline, and HRMS that covers All inventory transactions including sales, purchase, production.
  • Comprehensive Commercial skill set and expertise in training, customer support, team management, quality testing, and client relationships.
  • Managing customer-centric operations & ensuring customer satisfaction by achieving service quality norms.
  • Gather project requirements from the business, understand and define the project scope.
  • Identified and evaluated opportunities improving the process and customer experience
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Contribute to the fulfillment of projects and organizational objectives while building working relationships with both the internal team and customers
  • Handle tasks of reviewing customer technical requirements and assisting the customer in defining requested new features related to the system network

Techno Cot Private Limited

Project Executive

August 2011 - June 2012

  • Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms, and applications
  • Requirement Gathering, Training, and Implementation of application at client’s end.
  • Addressing queries regarding the Information System / Software & extending on-site support to the clients including integration issues.
  • Coordinates all technical aspects of product implementation and ongoing support for customer

Skills

  • Key Account Management

    Business Development

    Business and Domain Intelligence

    Client Relationship Management

    Client On-boarding and Retention

    Project Management

    Market Research and Strategy

    Business and Domain Intelligence

    Business Process Improvement

    Negotiation & Persuasion

Education

Birla College, Mumbai University

Information Technology - Bachelor in Science

2008 - 2011

Achievements

Key Achievements

  • Single-handedly Manage and Strategize the delivery of the OEM solution to one of the biggest telecommunication clients working along with the product, engineering, and mobility team. The delivery and management of the solution played a major milestone in the acquisition of our company by the same client.
  • Managed to close the deal for a strategic customer account by designing a tailored solution for a key challenge and played a role of an SME through the sales lifecycle.
  • Onboarded the first Government client by delivering and managing successful POC for a National Level Project in the agricultural domain.
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