Summary

  • Experienced professional with a strong background in customer service and team leadership
  • Skilled in handling customer complaints and improving customer experience
  • Proven track record in reducing bad loans and acquiring new clients
  • Proficient in customer management and retention
  • Excellent interpersonal and supervision skills
  • Computer literate with expertise in Microsoft Office programs
  • Strong problem-solving skills and ability to work under pressure
  • Self-motivated and able to work with little or no supervision
  • Passionate about learning and willing to take on new challenges
  • Effective communicator with a focus on building strong relationships
  • Detail-oriented and able to meet deadlines
  • Hobbies include data analysis, writing, meeting people, driving, analytic games, and solving puzzles
  • References available upon request

Years of Experience

10 years

Residence

Lagos, Nigeria

Graduation Year

2008

Title

Senior Associate

Marital Status

Not specified

Birth Date

Not specified

Graduated From

Yaba College of Technology, Lagos

Nationality

Nigerian

Work Experience

Sporty Internet Ltd

Senior Associate

January 2021 - Now

Attending to Customer complaints and improving customer experience

Grooming People MicroFinance Limited

Executive Loan Manager

January 2019 - December 2020

Bad loan reduction and Client acquisition

Smile Communications Limited

Field Service Representative

January 2017 - December 2019

Customer Management and Retention

ISON BPO / Airtel Call Centre Dugbe, Ibadan

Team Leader

January 2011 - December 2017

Supervising over 130 Call Centre Representative, giving feedback to client, Quality Assurance and Customer retention

Projects

Customer Satisfaction Survey (Outbound calls)

Sporty Internet Ltd

December 2022 - December 2022

Attending to Customer complaints and improving customer experience

Skills

  • My Skills

    Multi tasking

    Organizational Ability

    Vast in Microsoft office Programs

    Ability to Handle Pressure

    Speed and Efficiency

Education

Yaba College of Technology

Estate Management - Higher National Diploma

2007 - 2008

Federal Polytechnic Ede

Estate Management - National Diploma

2002 - 2004

Languages

Language

English

Fluent

Language

Yoruba

Fluent

Language

Igbo

Elementary

Language

Hausa

Elementary