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Summary

I'm a well presented, articulate individual, with years of experience as an Amazon Seller Support Subject Matter Expert, working in eCommerce and telecommunication companies. Proven to have the ability to provide exceptional customer service, ensuring that clients are left with a lasting positive impression of their customer service experience. Has an outgoing personality, great interpersonal skills, and has the ability to work in a multi-national team environment with confidence and minimal supervision. Comfortable working in a fast-paced environment where I'm able to build and maintain good relationships with work colleagues and clients through a genuine desire to understand their needs and support them. Wants to obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.

Age

27

Birthdate

September 2, 1996

Graduated From

Lyceum of the Philippines University, Manila

Gender

Male

Nationality

Filipino

Work Experience

Concentrix , Amazon Seller Services

Customer/Seller care Specialist

October 2014 - April 2015

Supports Customer/Seller of Amazon US. Provides world class customer service through inbound/outbound contacts on phones, chat and email for direct sellers of world’s largest online shopping website. Help them manage and troubleshoot website listings, inventory and other Fulfillment by Amazon services.

Concentrix, Amazon Seller Support

Subject Matter Expert

May 2015 - May 2017

Takes supervisor calls, emails and chats for escalated seller contacts. Provides floor support for new hires and my team members. Listens to my team member's seller call interaction, reads team member's seller chat and email history to formulate action plans then conduct personal coaching, to ensure they meet and/or exceed the client's expectations. Operate meetings to update my team about any changes in Amazon's standard operating procedure. In charge of leave request approval and attendance management to meet the expected the service level.

TELUS

Back Office Representative

June 2017 - June 2018

Install high speed internet and office phones for TELUS customers. Provides corresponding outbound calls to verify order details from the customers and recap email after order provisioning.

Intouch CX

New Hire assistant trainer / Customer Service Associate / Email and Chat Support

August 2018 - December 2023

Pioneer associate of the Expensify program in Manila. Engaged in training management with clients. Train product knowledge to new hires. Provides customer service for Expensify users by answering real time chats and emails to troubleshoot the application. Book/set travel appointments for Expensify users. Process expense reports for agent reimbursement.

Skills

  • Customer Service

    Expert in providing customer support. Maximizing resources, empathetic and dedicated to customer satisfaction.

  • Communication Skill

    Fluent in writing and speaking English language

  • Typing Skill

    65-70 WPM Typing Speed

  • Team Management

    Identifying associate opportunities, formulating efficient/strategical action plans, operating associate coaching

    Establishing a healthy relationships with associates

  • Interpersonal Skills

    Responsibility, Flexibility, Leadership, Teamwork, Dependability, Patience, Active Listening and Motivation

  • Work Ethics

    Professionalism

    Posses high level of integrity, exceptional listening and time management skills

  • Data Entry

    Attention to detail. Committed to preserving data accuracy.

  • Expense Reporting

    Record the merchant name, date and amount of expenses, then consolidate them to a report and submit them for report approval or reimbursement.

  • Composer / Song Writer

    A composer of Rap and R&B music

  • Rap Battle Emcee

    English and Filipino Conference

Languages

Language

English: 

Upper-Intermediate

Education

Lyceum of the Philippines University Manila

Bachelor of Science in Tourism Management

2013 - 2017

Achievements

Amazon Seller Support Top Performer

Company (Concentrix) and Amazon Program achievement for being the Top Performer in the 2nd Quarter of 2016

Given: July 13, 2016

Highest First Call Resolution in Fulfilment By Amazon (Phones)

Amazon Program achievement for completing week 46 with the Highest FCR while meeting PRR For NA FBA Phones

Given: July 13, 2016

Expensify Program Weekly Top Performer

Outstanding performance during August 14 - August 21, 2019

Given: August 28, 2019

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