Customer Experience Officer with a strong background in Economics and hands-on experience in banking operations, financial data management, and customer support. Experienced in account operations, financial record maintenance, and banking systems including T24 and IFMS. Adept at analyzing financial data, resolving customer issues, and supporting efficient banking processes. Known for strong attention to detail, analytical thinking, and delivering high-quality customer service in dynamic environments.
Summary
Work Experience
Rwanda Development Board (RDB)
Financial analyst intern
August 2019 - August 2020
- Tax Declaration
- Revenue Managment using IFMS
Mifotra
Professional Internship
October 2021 - March 2022
- Propose necessary studies on employment development
Hotel Tech
Accountant
May 2022 - December 2022
- Manage all accounting transactions
- Do financial statements
Translator Freelancing
Translator
December 2022 - June 2023
- Teaching Kinyarwanda to Rwandans leaving abroad
NCBA Bank
Data clean up
June 2023 - December 2023
- Opening accounts
- Identifying UBOs of Companies
- Data clean up in T24
NSBA Bank
Customer Experience Officer
December 2023 - Now
- Provide professional customer support by handling banking inquiries, account services, and transaction-related issues.
- Assist clients with account opening, account updates, and documentation verification in accordance with bank policies.
- Maintain accurate customer records using the T24 core banking system.
- Ensure compliance with KYC (Know Your Customer) and AML regulations during customer onboarding and account maintenance.
- Resolve customer complaints efficiently while maintaining high service standards and customer satisfaction.
- Support data quality initiatives by identifying and correcting inconsistencies in customer information.
- Collaborate with internal teams to ensure smooth processing of banking operations and customer requests.
Skills
Project Management
Strong decision maker
Complex problem solver
Quick learner
Innovative
Service-focused
Education
Lacolombiere
Primary school - Primary school
2004 - 2009
Lacolombiere
High-School - MEC (Mathematics ,Economics and Computer science) - A2
2010 - 2015
UR College of Business and Economics
Econimcs - Bachelors of Science in Economics
2016 - 2021
UR College of Business and Economics
Business - Masters of Business Administration
2023 - 2025