Kinjal Kukadiya

• Performed end-of-day cash-up procedures, accurately closing the register and reconciling daily sales totals.
• Managed a team of approximately 30 staff members, including baristas, servers, and kitchen personnel, ensuring smooth operations and excellent customer service.
• Prepared and served high-quality coffee and beverages, consistently meeting or exceeding customer expectations.
• Delivered excellent customer service by engaging with customers, taking orders, and effectively addressing inquiries and concerns.
• Developed and implemented comprehensive training programs to onboard new employees, enhancing their product knowledge and customer interaction skills.
• Enforced health and safety standards rigorously, maintaining a clean, safe environment and achieving 100% compliance during inspections.
• Maintained an organized and hygienic workspace, adhering to sanitation guidelines and collaborating with kitchen staff to ensure timely, accurate food orders.
• Accurately managed cash transactions and maintained register integrity throughout operating hours.
• Utilized in-depth knowledge of retail stock and café menu to assist customers and boost sales.
• Ensured the café and retail area were consistently well-stocked to meet operational demands.

• Led and supervised the customer service team, ensuring friendly, efficient assistance and high levels of customer satisfaction.
• Oversaw cake preparation and decoration processes, maintaining quality standards and consistency in product output.
• Managed cash and card transactions, including end-of-day reconciliation and maintaining register accuracy and security.
• Maintained strict adherence to food safety, hygiene, and cleanliness protocols across customer and production areas.
• Coordinated stock replenishment and collaborated with team members to meet production deadlines, sales targets, and smooth daily operations.

• Assisted in managing financial transactions specific to the jewelry business, including accounts payable and receivable, ensuring timely and accurate processing.
• Prepared and maintained invoices, purchase orders, and payment records related to raw materials, suppliers, and customer sales.
• Reconciled bank statements and monitored cash flow to support efficient financial management within the jewelry operations.
• Maintained detailed and organized bookkeeping records, supporting inventory tracking and cost management for precious metals and gemstones.
• Coordinated with vendors, suppliers, and clients regarding billing inquiries, payments, and account settlements to maintain strong business relationships.
• Supported the preparation of financial reports, budgets, and tax documentation in compliance with industry regulations.
• Ensured adherence to company policies and statutory financial regulations specific to the jewelry sector.

• Successfully led and supervised cross-functional teams of up to 30 members in fast-paced café environments, consistently ensuring high customer satisfaction, smooth daily operations, and compliance with food safety and hygiene standards.
• Developed and implemented effective staff training programs, improving onboarding efficiency, customer service quality, and employee retention across multiple hospitality roles.
• Demonstrated strong financial and operational control, including accurate daily cash handling, end-of-day reconciliations, inventory management, and cost tracking, contributing to improved operational efficiency.
• Combined advanced academic knowledge in international business with hands-on management experience, offering a strategic, customer-centric approach to leadership, problem-solving, and team development in both retail and hospitality sectors.

Strong Reading Habits, Coffee Culture & Café Trends, Team Building Activities, Creative Arts & Design