Kinjal Kukadiya

• Performed end-of-day cash-up procedures, accurately closing the register and reconciling daily sales totals.
• Managed a team of approximately 30 staff members, including baristas, servers, and kitchen personnel, ensuring smooth operations and excellent customer service.
• Prepared and served high-quality coffee and beverages, consistently meeting or exceeding customer expectations.
• Delivered excellent customer service by engaging with customers, taking orders, and effectively addressing inquiries and concerns.
• Developed and implemented comprehensive training programs to onboard new employees, enhancing their product knowledge and customer interaction skills.
• Enforced health and safety standards rigorously, maintaining a clean, safe environment and achieving 100% compliance during inspections.
• Maintained an organized and hygienic workspace, adhering to sanitation guidelines and collaborating with kitchen staff to ensure timely, accurate food orders.
• Accurately managed cash transactions and maintained register integrity throughout operating hours.
• Utilized in-depth knowledge of retail stock and café menu to assist customers and boost sales.
• Ensured the café and retail area were consistently well-stocked to meet operational demands.

• Led and supervised the customer service team, ensuring friendly, efficient assistance and high levels of customer satisfaction.
• Oversaw cake preparation and decoration processes, maintaining quality standards and consistency in product output.
• Managed cash and card transactions, including end-of-day reconciliation and maintaining register accuracy and security.
• Maintained strict adherence to food safety, hygiene, and cleanliness protocols across customer and production areas.
• Coordinated stock replenishment and collaborated with team members to meet production deadlines, sales targets, and smooth daily operations.

• Assisted in executing targeted sales strategies tailored to the jewellery industry, contributing to increased customer engagement and revenue growth.
• Prepared and maintained promotional materials, sales invoices, and customer records to support smooth sales operations and client relations.
• Monitored daily sales performance and customer trends to inform marketing efforts and optimise product placement and pricing.
• Maintained accurate and organised records of product inventory, supporting promotional planning and stock control for fine jewellery and gemstones.
• Liaised with vendors, suppliers, and clients to coordinate marketing campaigns, promotional offers, and customer feedback initiatives.
• Supported the development of sales reports, marketing budgets, and performance analyses to guide strategic decision-making.
• Ensured all marketing activities adhered to brand guidelines and complied with advertising standards specific to the jewellery sector.

• Successfully led and coordinated cross-functional teams during sales events and promotional campaigns, contributing to increased revenue, enhanced customer experience, and efficient execution of marketing strategies.
• Designed and delivered staff training on sales techniques, product knowledge, and customer engagement, resulting in improved conversion rates, upselling success, and overall team performance in both retail and service settings.
• Demonstrated strong commercial acumen through accurate sales reporting, budget monitoring, stock management, and pricing strategies, directly supporting margin improvement and operational efficiency.
• Leveraged academic expertise in international business to implement strategic marketing initiatives, blending data-driven insights with customer-focused approaches to drive brand growth, loyalty, and market reach.

Strong Reading Habits, Coffee Culture & Cafe Trends, Team Building Activities, Gemstone Collection & Fine Jewellery Appreciation