محمد عبدالغفار عبدالغفار على العشري

• Led end-to-end aftersales/service center operations across multi-brand branches, prioritizing Chevrolet (GM), Opel, and Peugeot (Stellantis), to optimize workflow, capacity, and resource allocation.
• Owned core financial and operational KPIs, including service revenue growth, gross profit/margin improvement, technician productivity & efficiency, and cost control (overtime, consumables, subcontracting).
• Implemented rigorous quality control by distributing work, monitoring execution, and ensuring repairs met OEM operational standards, quality requirements, and safety compliance.
• Served as a SAP DMS power user and leveraged DMS reporting/process discipline to support operational control and decision-making in aftersales.
• Supported DMS rollout/migration and/or major process change initiatives, including user training and adoption support, to maintain continuity and standardize service processes.
• Led customer experience processes and resolved complex customer inquiries/escalations to protect customer satisfaction and service reputation.

• Supervised technical teams delivering repair and maintenance work for Chevrolet (GM) and Opel vehicles, ensuring high-quality workmanship and adherence to GM standards.
• Coordinated daily workshop activities and supported consistent repair quality through task assignment, technical guidance, and follow-up on completed work.

• Managed maintenance operations for Komatsu heavy equipment in Cairo and industrial machinery in Tanta, strengthening root-cause troubleshooting and maintenance planning capabilities.
• Supported equipment uptime through preventive and corrective maintenance coordination across industrial environments.

Graduation Project Grade: Very Good