Experienced IT professional with over 4 years in network administration, IT support, and service desk management. Skilled in deploying and managing security solutions (CrowdStrike, SentinelOne), VoIP systems (Yealink, Yeastar), and firewall management (FortiGate). Proficient in Microsoft technologies, Windows Server, Active Directory, DNS, and Exchange (Microsoft 365).
Currently serving as Senior ServiceDesk at Elsewedy Industries, with a strong focus on troubleshooting, system optimization, and customer support. Certified in CCNA (Routing & Switching, Security) and MCSA, with a commitment to continuous learning and delivering efficient IT