Mahmoud Magdy

• Deploy and configure EDR (Crowdstrike & Sentinel one).
• Install an maintain and troubleshoot VoIP solution (Yealink & Yeastar).
• Assigning tasks to ICT Service Desk Specialists.
• Following up the task completion with acceptable time and quality.
• Perform second level support with in deep troubleshooting to resolve complex issues that escalate by Service Desk Specialists (First Line Support) .
• Project Manger of opening and upgrading Elsewedy branches & warehouses.
• Prioritize and manage several open issues at one time.
• Collaborate with cross-functional teams to align IT initiatives with business objectives, driving technological innovation and operational efficiency.
• Participate in implement maintenance, updates and upgrades.
• Monitor Branches internet connections & Servers via PRTG.
• Follow-up opened tickets for problems with ISPs for Leased-line & Microwave problems.
• Provided technical leadership and guidance to junior team members, fostering a culture of continuous improvement and innovation.
• Registers and retires new/resigned employees.
• Configures and maintains account information in Active Directory.
• Gives permissions on file and web access.
• Purchases new IT equipment based on IT requirements, budget and Corporate IT standards
• Manages IT inventory and maintains list of inventory IT assets.
• Hands out IT assets and maintains a list of handed out IT assets.
• Solid knowledge of remotely application (TeamViewer, Any desk).
• Solid knowledge of Antivirus, Backup, Maintenance, Recovery data Application (KAV, Acronis,
• Ghost, Hiren's Boot CD PE).

• Firewall management (FortiGate & Sophos).
• • Manage Exchange (Microsoft 365).
• Manage Windows Servers, DHCP, Active Directory, DNS, and managing group policies for users.
• Provided first-tier support and troubleshooting.
• Dealing with incoming Issues a professional, courteous manner over IT Ticket system.
• Advise, train users on appropriate action and how to use different types of systems
• Manage Operating systems and applications.
• Hardware Repair and Replace the necessary parts.
• Handling of Customers’ Printers and Scanners and basic repairs.
• Response to technical requests assistance remotely.
• Fingerprint systems.
• CCTV administration.
• Install, configure, troubleshoot, diagnose, and resolve problems all of MS Windows, Mac, MS
• office, Outlook.
• Install, configure, troubleshoot, diagnose, and resolve computer applications.
• Install, configure, troubleshoot, diagnose, and resolve IT equipment (Router / Access Point /
• Printer / Fax / Attend Machine / Scanner / copiers).
• Diagnose, troubleshoot, and resolve technical problems with LAN, WAN and VPN.

Install & Configure and manger Full network and Domain in the Following Accounts :

• Elhabal Construction.
• On Tech.
• Ovanza.

• Manage Operating systems and applications.
• Hardware Repair and Replace the necessary parts.
• Support the end users.
• Setup and configure Domain Server
• Setup and configure AD.
• Setup and configure GPO.
• Setup and configure File Server.
• Install, configure, troubleshoot, diagnose, and resolve IT equipment (Router / Access Point /Printer / Fax / Attend Machine / Scanner / copiers).
• CCTV Installations.

• Support the end users.
• Install, configure, troubleshoot, diagnose, and resolve IT equipment (Router / Access Point / Printer / Fax / Attend Machine / Scanner / copiers).

Supervising the installation of New 60 Camera and Replace Old 80 Cameras and 3 Super NVRs.

Supervising the installation of Sixty Cameras and Two Super NVRs With its Network and Racks From Scratch.

Supervising the installation of All IT infrastructure From scratch (Servers & Cameras & PBX & Firewall & Leased line & Network Points).