- Over 16 years of experience in IT Operations with a proven track record of support and customer service, problem-solving, and performance management.
- Proficient in troubleshooting, communication, customer service, hardware-software, reporting, leadership, and management.
- Skilled in problem-solving, analytical thinking, decision making, budgeting, teamwork, and time management.
- Experienced in handling operations with ServiceNow and other cloud-based workflow automation platforms.
- Proficient in operating systems, network administration, help desk support, virtualization, project management, and technical writing.
- Knowledgeable in cloud computing, AI and IoT devices, backup and restore, and data entry.
- Fluent in English and Arabic.
- Holds certifications in CompTIA A+, CCNA, and Network.
- Graduated from the Faculty of Law at Beni Suef University.
- Achieved significant accomplishments in installing and troubleshooting various systems, saving time and money for the company.
- Demonstrated expertise in IT security, risk assessment, and incident investigation.
- Acted as an IT Supervisor for multiple companies over the course of 16 years.
Summary
Years of Experience
16 years
Residence
Egypt
Graduation Year
2006
Title
IT Supervisor
Marital Status
Not provided
Birth Date
Not provided
Graduated From
Faculty of Law, Beni Suef University
Nationality
Egyptian
Education
- FFaculty of law - Law
CV Summary
2
Languages