Summary

  • Over 16 years of experience in IT Operations with a proven track record of support and customer service, problem-solving, and performance management.
  • Proficient in troubleshooting, communication, customer service, hardware-software, reporting, leadership, and management.
  • Skilled in problem-solving, analytical thinking, decision making, budgeting, teamwork, and time management.
  • Experienced in handling operations with ServiceNow and other cloud-based workflow automation platforms.
  • Proficient in operating systems, network administration, help desk support, virtualization, project management, and technical writing.
  • Knowledgeable in cloud computing, AI and IoT devices, backup and restore, and data entry.
  • Fluent in English and Arabic.
  • Holds certifications in CompTIA A+, CCNA, and Network.
  • Graduated from the Faculty of Law at Beni Suef University.
  • Achieved significant accomplishments in installing and troubleshooting various systems, saving time and money for the company.
  • Demonstrated expertise in IT security, risk assessment, and incident investigation.
  • Acted as an IT Supervisor for multiple companies over the course of 16 years.

Years of Experience

16 years

Residence

Egypt

Graduation Year

2006

Title

IT Supervisor

Marital Status

Not provided

Birth Date

Not provided

Graduated From

Faculty of Law, Beni Suef University

Nationality

Egyptian

Education

Faculty of law

Law - Bachelor's Degree

2002 - 2006

Languages

Language

English

Business

Language

Arabic

Native speaker