Technical skills
Technical Support: Strong troubleshooting and customer support skills across various platforms.
Odoo ERP (Advanced): Hands-on experience with Helpdesk, CRM, Sales, Purchase, Inventory, Timesheet, and Project modules.
Amadeus Travel Management Software: Proficient in booking, ticketing, and flight support operations.
Microsoft Office: Advanced skills in Excel, Word, and Outlook.
Jira: Experience in tracking tasks, managing projects, and collaborating with development teams.
Touch Typing: Fast and accurate typing for efficient communication and documentation.
Online Research: Skilled in gathering and analyzing information from online sources.
Basic SQL: Understanding of database queries and data handling.
Data Analysis: Basic skills in interpreting and analyzing structured data.
Soft Skills
Strong communication and team collaboration abilities
Project management skills with a focus on organization and coordination
Effective stress and time management under pressure
Proactive problem-solving with independent solution proposals for existing challenges
Personal Information
Birthdate
20/04/1998
Graduation Year
2020
Marital status
single
Nationality
Egyptian
Residence
Hurghada/Red Sea
Skills
Education
- FFaculty of Al-Alsun (Languages), Kafr El-Sheikh University - German
Work Experience
- AAlfa Software (Partner of Tecsee GmbH)
- RRedsea24/FTI Group
CV Summary
8
Courses
2
Companies
3
Languages