Personal Information

Birthdate

20/04/1998

Graduation Year

2020

Marital status

single

Nationality

Egyptian

Residence

Hurghada/Red Sea

Skills

  • Technical skills

    Technical Support: Strong troubleshooting and customer support skills across various platforms.

    Odoo ERP (Advanced): Hands-on experience with Helpdesk, CRM, Sales, Purchase, Inventory, Timesheet, and Project modules.

    Amadeus Travel Management Software: Proficient in booking, ticketing, and flight support operations.

    Microsoft Office: Advanced skills in Excel, Word, and Outlook.

    Jira: Experience in tracking tasks, managing projects, and collaborating with development teams.

    Touch Typing: Fast and accurate typing for efficient communication and documentation.

    Online Research: Skilled in gathering and analyzing information from online sources.

    Basic SQL: Understanding of database queries and data handling.

    Data Analysis: Basic skills in interpreting and analyzing structured data.

  • Soft Skills

    Strong communication and team collaboration abilities

    Project management skills with a focus on organization and coordination

    Effective stress and time management under pressure

    Proactive problem-solving with independent solution proposals for existing challenges

Education

  • Faculty of Al-Alsun (Languages), Kafr El-Sheikh University - German

Work Experience

  • Alfa Software (Partner of Tecsee GmbH)
  • Redsea24/FTI Group

CV Summary

8
Courses
2
Companies
3
Languages